Helping the Feral Cat – and an Obstacle courtesy of inefficient Carriers!

Nimrod is a semi-feral cat He or she (we can’t get close enough to look) loves living wild and appreciates the handouts we give but won’t come near. That causes me heartache – if I could vet Nimrod and give him the all clear he could become an indoor kitty like the three Persimews. No such luck.

This time of year I worry about how cold he must be. We bought him a kennel and that has an internal box insulated with bubble wrap and some old pillows. He likes his house, but with snow approaching I wanted to buy him a Self-Warming Pet Crate Pad to lay on. Amazon to the rescue of course and I decided to try the express delivery.

Then carriers DPD came into the equation. We stayed in – two wide awake adults in a small house, the front door open onto the porch. No knock, no ring, a grunt on the phone so short it didn’t even register a message and an email from DPD saying they couldn’t deliver because we were out. I didn’t know they had even attempted to deliver until I read those emails saying we had been out!

Now I had that problem with DPD once before – they delivered an Ebay parcel to a house the other side of the village with a similar address to mine. I never even knew until the lady phoned me. This time, said lady must have been out or still asleep because they certainly didn’t come here.

When I phoned, what followed was 15 minutes of circular argument. “Our driver knocked, he rang the bell, you were out, he left a card, he waited 5 minutes, he even rang the depot for your number and called you”. Again, and again all we got was defensive mantras backing up the driver’s rather shabby little story… NO WAY could their driver be lying or mistaken. What part of “perhaps he tried the wrong house” didn’t they get???

DPD’s customer service in this instance was so awful I rang Amazon in desperation. I love Amazon – this is the first ever late delivery and usually their things arrive days if not weeks early! The really helpful Amazon assistant got back to them and again, they went talking round in circles to him! Amazon however showed why I personally use them again and again. It is NOT uncommon apparently for carriers to let them down and blame the customers. He refunded my postage plus a little more as compensation for loss of time. On Monday I am to phone again if the parcel has not been delivered.

Nimrod meanwhile has inherited an extra cushion and the double bolster pillow from my bed until his new warmie shows up!